Phone 0117 3304300
fax 0117 3304301
Urgent Out of Hours 0845 121 0209
 NHS Direct 0845 4647      

 
  Nightingale Valley Policies  
     
 

Chaperones and Examinations

During your consultation about your problem, it may be necessary for the doctor or nurse to do an intimate examination. (for instance genitals or breasts)

A chaperone is someone present in the room but who does not see the examination. They would usually be a member of nursing staff or your family. They are not always needed but may be present if the patient or doctor requests one.

Before an intimate examination you should make sure you understand the reason why the examination is necessary – ask your doctor or nurse if you are unclear.

If you would like a chaperone, please ask at reception or discuss with your doctor. If no one is available, it will be possible to arrange another appointment.

 
     
     
 

Confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible advice and care.

This information is only available to those involved in your care and you should never be asked for personal medical information by anyone not involved in your care.

You have a right to know what information we hold about you. If you would like to see your records, please call our practice manager.

 

  
     
 

Ideas and Complaints

We aim to give a friendly and professional service to all patients. However If you have concerns about our service please let us know. Speak to a member of staff you feel at ease with such as your GP, practice manager (Penny Goodman) or receptionist. They will be happy to help and in most cases we can resolve things easily.

However if you feel we have not dealt with the problem as you would have wished you can write to the complaints manager at Bristol PCT.

The PCT also operate a Patient Advice and Liaison Service (PALS). They can often help to resolve problems before they might become a formal complaint. The PALS office number is (0117)9003433.

If you remain unhappy after everything has been done to resolve a problem you have the right to approach the Ombudsman.

Tel 0345 015 4033

Email: phso.enquiries@ombudsman.org.uk

write: Health Ombudsman, Millbank Tower, Millbank, London SW1P 4QP