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Patient Participation Group
Our Patient Participation Group (PPG) meets to provide a forum for discussion about the practice.
About the Patient Participation Group
The Patient Participation Group is a group made up of patients registered at the practice who are interested in their health needs as well as the needs of the community. The Aim of the Group is:
- To promote co-operation between the practice and patients;
- To encourage health care education in the practice.
- Develop self-help projects to meet the needs of fellow patients.
- Organise and develop a local “survey” with patient input;
- Understand issues affecting patients; Developing action plans that address patient issues;
Useful information on patient participation go to National Association of Patient Participation website.
Latest PPG Minutes
19th February 2025
- Summer Kendall, Deputy Practice Manager
- Zoe Roberts, Operations Manager
- Barbara Bayford, Patient
- Nina Steventon, Patient
- Pam Valentine, Patient
- Mukaila & Abby Agbaje, Patients (father and daughter)
What is the PPG - the PPG is used for the practice to share its plans/improvements and gain patient feedback.
Some new processes which the practice will be launching shortly are:
- Auto-registration
- NHS App
- Friends & Family Test
What is the best way to communicate our plans/improvement to our patient population:
- TV in reception, but only of any value if sat in the waiting room
- Social media, but only of any value if on social media platforms
- Website – share more information
- Chemist – could they post patient information
- Brislington News – could they run an article; practice will reach out to Guy to ask if he can offer anything.
It was asked what happens when a patient is late – it was explained that the system allows up to 10 minutes after the patient allotted time. If they do not arrive within that time, they are automatically marked as DNA. These are monitored and the practice has a policy whereby patients are contacted after 2 DNA’s and appropriate warnings are issued. Repeated non attendance can lead to removal from the practice list.
The PPG will be held 3 monthly.